Refunds & Warranty Policy

Warranty Policy:

There is a 2-year manufacturer’s warranty for any L.O.V.E. Satellite “Baby Pod” (Pod) that stops working as a result of a manufacturing malfunction.  If you need to return a Pod due to a manufacturing malfunction, please follow these steps:

1. Email to [email protected], with the subject “Warranty.”  In the body of the email please explain what is not working with your Pod, and include the IMEI number found on the inside of the Pod.  Before emailing, please try our support desk, or support group linked to from the footer of the website.
2. When you receive instructions as a reply to your email, you will need to physically mail the malfunctioning Pod to the address provided (this will be dependent on your physical location).
3. Once received, a new Pod will be mailed to you.

Refund Policy:

You may request a refund for any L.O.V.E. Satellite “Baby Pod” (Pod) within 60 days of your purchase.  If you wish a refund for your Pod, please follow these steps:

1. Send an email to [email protected], with the subject “Refund”.  Please include your reason for the refund, and your order number found on your transaction receipt.
2. You will receive instructions as a reply to your email, you will need to physically mail the Pod to the address provided (this will be dependent on your physical location), along with a copy of your transaction receipt.
3. Once we receive your Pod back by mail, a refund will be issued to you through the method you used for your purchase (i.e., credit card, wire, etc…)